Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 12, 2025
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1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and contact information (email, phone number)
- Account credentials and profile information
- Content you create or upload (blog posts, projects, media)
- Communication records and support requests
- Payment and billing information (processed securely)
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Performance metrics and error logs
- Location data (general geographic area)
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative and marketing communications
- Personalize your experience and content
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address security issues
- Comply with legal obligations and resolve disputes
Legal Basis for Processing (GDPR)
We process your data based on: (a) your consent, (b) necessity for contract performance, (c) legitimate business interests, or (d) compliance with legal obligations.
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Cloud hosting and storage providers
- Payment processors and financial services
- Email and communication services
- Analytics and performance monitoring tools
- Content delivery networks (CDNs)
Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure development practices
- Employee training on data protection
- Incident response and monitoring procedures
Important Note
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access & Portability
Request access to your personal data and receive a copy in a portable format.
Correction & Update
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal data, subject to certain limitations.
Opt-Out
Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us using the information provided in the Contact section below.
7. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
privacy@torchgroup.co
Data Protection Officer
dpo@torchgroup.co
Mailing Address
Torch Group
Privacy Department
[Address to be updated]
Response Time
We will respond to your inquiry within 30 days.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
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